Member Stories

Do you have a great Member story you’d like to share? Call us at 204-262-6000 in Winnipeg, or toll-free at 1-800-222-4357.

Or drop us an email at You can also reach us on Facebook or Twitter!

Super Impressed

January 23, 2018

Hello, I had called for a service call on Sunday, January 21, 2017 and had a flat tire and requested that my vehicle be towed to Canadian Tire Polo Park. I wanted to write and tell you that I received absolutely outstanding, exemplary service from the tow truck driver. He was extremely professional, diligent, attentive and very polite. He handled the call from beginning to end like an absolute seasoned professional. This was my first service call with CAA as I had previously been a member of the Esso Auto Club and I was thoroughly impressed with how everything went. CAA made an unpleasant experience not so unpleasant. Thanks to the driver and the rest of the crew!

– Member Navdeep

CAA Santa!

December 28, 2017

Is there a way you can send a heartfelt thank you to the Manitoba team? Christmas dinner was saved thanks to one of your tow truck drivers – a young red-headed man who was so kind and high-spirited. Despite working on Christmas Day, he was happy to help. Like a CAA Santa! Haha. Anyway, thanks so much.

– Member Brina, via Twitter

Great Service from CAA

December 11, 2017

I had to get a tow for one my team today and the young lady (Kristen, I think) was amazing. She had to dolly the truck and she did an awesome job. I just wanted to pass along some kudos to her and your team. Start to finish we were looked after in under an hour. Thanks again and Merry Christmas.

- Nancy Hanlon, Cummins Sales and Service

Big Thanks to CAA

November 9, 2017

CAA Manitoba is not only great for travel insurance - your men and women who come out in the cold to help us car owners are to be commended as well. Like Zack who helped me a few days ago. Thanks CAA for all you do.

– Member Marlene

Shout Out to CAA

November 8, 2017

Great service from @CAAManitoba and driver Lee when I had a minor issue with my truck this evening. Very friendly and had me back on my way within minutes upon arrival. My membership is worth every dollar! #thanks

– Member Mike via Twitter

Kudos To CAA Travel

October 20, 2017

We went to Colombia for our daughter's wedding. But near the end of our trip I was pick-pocketed. I lost my wallet, plane tickets, credit cards, passport and everything. We had to fill out a police report and head to the Canadian embassy for me to get a temporary passport to get home. This was just before a holiday weekend when the embassy closes for 5 days. The embassy stayed open an extra hour to help us; and our travel agent at CAA Brandon stayed at work an extra hour to convince the airlines to get our plane tickets reissued! I was home to preach the sermon on Sunday as planned! The Canadian embassy and CAA were so good to us.

- Member Jim

Disaster Averted!

August 28, 2017

My friend called me in a panic indicating I needed to pick her up. A woman (who we now refer to as her "angel") ran up to my friend's window as she was stopped at a light at Moray and Portage. She asked if she was aware her gas tank was dragging on the ground below her vehicle. My friend had no idea! The woman told her she needed to pull over immediately - which she did (and called me.) I booked it and got to her in 2 minutes. Gas was pouring out of the fuel tank. She was very upset. I got on the phone with CAA who also contacted the fire department to come clean up the spill and make sure the scene was safe. From this woman who was looking out for my friend today, to the CAA operator, to the WFPS and lastly to our CAA driver, THANK YOU.

– from Aimee, via Facebook

Thanks CAA Travel and Alice

May 17, 2017

I'm writing this note to thank CAA Manitoba for the excellent job in scheduling our Mediterranean Cruise, especially Alice Martin our CAA travel consultant. The cruise was everything my wife, Bev, and I expected and more. It provided us with the relaxation we were looking for along with the daily change in scenery including the chance to meet new friends. The choice of the actual cruise line and ship was Alice's suggestion, as well as the itinerary, it was perfect. CAA and Alice, thanks for a fantastic holiday including the memories we will hold for the rest of our lives. Oh, we'll be back in 2019 for a similar cruise.

– Members Bev and Tom

Great CAA Experience

March 12, 2017

I had trouble starting my vehicle after returning from holidays. CAA came within 45 minutes. The mechanics determined that the battery was dead and needed replacing. One call and the new battery was on its way and quickly installed. Wow! Teamwork! Both mechanics that came to help were professional, courteous and knowledgeable. I truly appreciated the courtesy and care that I experienced. Based on the service, the membership has been totally worth it.

– Member Anne